Terms & Conditions

For ease of reading, the following text uses only the male form for personal nouns. Nevertheless, the information refers to members of all genders.


Terms & Conditions


After For ease of reading, the following text uses only the male form of personal pronouns. Nevertheless, the information refers to all genders.


  1. Validity of these General Terms and Conditions


These terms govern your use of the online store kokojoo.com. kokojoo.com is an online shop of kokojoo Food Europe GmbH, a company under German law, registered with the district court Charlottenburg with the number HRB 205111 B. The terms are valid even if the customer accesses the store with the help of autonomously acting software or in an otherwise automated form. Insofar as you order goods from us, you are obliged to truthfully state your age, your function as a consumer or trader, contact information and the payment information (bank account, credit card).


  1. Carrying out the purchase


All visual representations in the online store request the customer to submit an offer. The customer makes a binding offer by clicking on a clearly labelled purchase button. We will then send the customer a non-binding receipt by e-mail in which all details of the purchase are listed. kokojoo has 10 days to accept the offer. In the following, kokojoo refers to the company kokojoo Food Europe GmbH.


A purchase contract is only concluded when kokojoo accepts the offer of the customer by shipping the goods to the customer or by confirming the shipment with a second e-mail (shipping confirmation). Previous status updates are not an acceptance of the offer. In particular, we will not accept orders if we doubt the reliability of the information provided (means of payment, addresses). If household quantities are exceeded, we ask you to contact us before ordering.


  1. Right of revocation for consumers




You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (kokojoo Food Europe GmbH, Zimmerstraße 26-27, 10969 Berlin, email: revocation@kokojoo.com) by means of a clear statement (eg a letter sent by post, fax or email) about your decision to withdraw from this contract.

In order to respect the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of Withdrawal


If you withdraw from this agreement, we are under the obligation to repay all payments we have received from you, including delivery charges (except for the additional costs arising from you choosing a delivery method that is different to the cheapest, standard delivery offered by us), immediately and at the latest within fourteen days from the date on which the notification of your withdrawal from this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; in no case will you be charged for this repayment fees. We may refuse to repay you until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is the earlier.


You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the immediate costs of returning the goods. For deliveries outside of Germany you bear the direct costs of the return. The costs are estimated at a maximum of EUR 40.00.


You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods. Please note that we will not take back any opened goods.


End of revocation


General note regarding the processing times after revocation


Once we have received the return, the processing time until your refund takes about 1-2 weeks. The credit will be made by the means of payment method you have selected. We process returns in the order of arrival.


  1. Goodwill


Beyond the legal right of withdrawal, we cannot guarantee the return of ordered items. Of course, we will try to find tailor-made solutions for good customers as part of a case-by-case examination. Renewed parcel delivery is, except in cases of warranty, only made at the customer's own expense and to be paid in advance.


  1. Delivery of the goods


We strive for a delivery in one to five working days from the conclusion of the contract (for delivery within Germany). Should your order not have arrived within 8 working days, please contact us.


  1. Retention of title


All goods remain our property until complete payment of the invoice including all ancillary costs.


  1. Vouchers & Discounts


Vouchers can only be redeemed on kokojoo as part of the normal online purchase. Vouchers and remaining credits of vouchers are redeemable until the end of the third year, which follows the year of the voucher purchase. A cash payment of vouchers or vouchers is not possible. The voucher is transferable.

Other reductions, such as discounts, are credited pro rata to all products and are tied to them. A discount can only be used once. When returning products from this order, you forfeited the pro-rata discount, ie it will not be refunded or transferred to other purchased products or shipping costs


  1. Liability


We exclude our liability for slightly negligent breaches of duty, insofar as this does not affect essential contractual obligations, damages resulting from injury to life, body or health or guarantees or claims under the Product Liability Act. The same applies to breaches of duty by our vicarious agents. In case of breach of essential contractual obligations, the amount is limited to typically foreseeable damages.


  1. Implementation of Payments


We offer the following payment options for deliveries within Germany, unless otherwise stated in the respective product presentation:

  • Credit card
  • PayPal
  • Invoice


Not every payment method is available for every customer and every product.

If agreed on account at the conclusion of the purchase contract, the purchase price is payable within 14 days after the conclusion of the contract.


  1. On the alternative out-of-court settlement of disputes over purchase and service contracts concluded on the Internet


As an alternative to out-of-court settlement of disputes over internet-based purchase and service contracts between consumers and businesses, the European Commission has set up a European online dispute resolution platform available at: http://ec.europa.eu/odr/. However, we do not participate in a dispute settlement procedure before this consumer arbitration board


  1. Other Provisions


kokojoo may amend these terms and conditions, in particular to adapt the regulations to changed legal or technical circumstances or to react to a changed market environment, provided the change is not unreasonable for the customer. kokojoo will inform its customers by a note when logging in on the used page on significant changes and the consequences of a failure to object within a reasonable time. Without contradiction the change becomes binding for the customer.

The other provisions of these GTC also apply in the event that individual clauses thereof should be ineffective or become ineffective by the amendment of law or its interpretation. Kokojoo may redraft such clauses in accordance with the remaining clauses and applicable legal provisions.

If the customer is a trader and therefore not a consumer, the place of jurisdiction is Berlin. The UN Sales Convention does not apply.


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