For ease of reading, the following text uses only the male form for personal nouns. Nevertheless, the information refers to members of all genders.
After completion of the order and the payment has been received, the goods are handed over to a parcel service and sent to the delivery address specified by you. The following postage costs apply:
1- Within Germany
- Standard delivery within Germany in 3-5 working days for 5.99 € for packages up to 6 kilos. This applies to orders for maximum 6 kilos, for example, a maximum of 12 x Pelure de Cacao.
- Standard delivery within Germany in 3-5 working days for 8,99 € for packages between 6 and 12 kilos. This applies to orders from maximum 12 kilos, for example, a maximum of 24 x Pelure de Cacao.
- Express delivery within Germany in 2 to 3 business days for 7.99 € for packages up to 4 kilos. For express delivery, place an order Monday through Thursday before 12:00. Orders after 12:00 will be delivered within 2 days. Orders placed before 12:00 on Fridays will be delivered on Saturday. Orders made on Fridays after 12:00, on Saturdays or Sundays, will be delivered the following Tuesday. Express delivery is possible to most addresses in Germany, with the exception of some islands. This shipment type only applies to packages from maximum 4 kilos, for example, a maximum of 8 x Pelure de Cacao.
- Same day delivery only for Berlin for 10,99 Euro. For a delivery on the same working day, the order needs to be placed before 10:00 o'clock from Monday-Friday. Orders after 10:00 will be delivered within 2 days. Orders made after 10:00 on Fridays, Saturdays or Sundays will be delivered the following Monday. Same day delivery is initially only possible for Berlin and only applies to packages for maximum 4 kilos, for example 8 x Pelure de Cacao.
If your order exceeds 12 kilos, for example more than 24 x Pelure de Cacao, please contact us at email@example.com
2- Outside Germany to certain European countries (Europe shipping)
Standard delivery outside Germany and within Europe in 4-7 working days for 12.99 € for shipments of up to 2 kilos. For the following countries, a flat rate of 12.99 € applies to packages of up to 2 kilos: Austria, Belgium, Denmark, Finland, France, Guadeloupe, Italy, Lichtenstein, Luxembourg, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Spain, Sweden, Switzerland, United Kingdom.
If it is foreseeable that your package exceeds the 2 kilos, so for example more than 4 x Pelure de Cacao, please contact us at firstname.lastname@example.org
For orders of more than 2 kilo (4 X Pelure de Cacao), please contact us at email@example.com
For all other countries, a lump sum of 20 € is charged as a shipping fee for packages of up to 2 kilos (for example, 4 x Pelure de Cacao). If it is foreseeable that your package exceeds 2 kilos, please contact us at firstname.lastname@example.org.
kokojoo Food Europe GmbH is not responsible for any additional charges or customs fees once your package has reached the destination country.
For orders over 2 kilos (4 X Pelure de Cacao), please contact us at email@example.com
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