Cancellation Policy

For ease of reading, the following text uses only the male form for personal nouns. Nevertheless, the information refers to members of all genders.

 

Withdrawal

 

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us (kokojoo Food Europe GmbH, Wilmersdorfer Straße 122-123, 10627 Berlin, email: revocation@kokojoo.com) by means of a clear statement (eg a letter sent by post, fax or E-mail) about your decision to withdraw from this contract. In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period. Consequences of the cancellation If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the immediate costs of returning the goods. For deliveries outside of Germany you bear the direct costs of the return. The costs are estimated at a maximum of EUR 40.00. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

 

Exclusion of the right of withdrawal

 

The right of revocation, unless the parties have agreed otherwise, not in the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer,
  • Contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded,
  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery,
  • Contracts for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery,
  • Contracts for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence.
  • Contracts for the supply of sound or video recordings or computer software in a sealed package, when the seal has been removed after delivery,
  • Contracts for the delivery of newspapers, magazines or magazines with the exception of Subscription contracts

 

Model withdrawal form

 

If you want to cancel the contract, please fill out this form and send it back to kokojoo Food Europe GmbH, Wilmersdorfer Straße 122-127 10969 Berlin - Germany

 

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*) Ordered on .................... (*) / received on .................... (* ) Name of the consumer (s) .......................................... .................................................. ......... Address of the consumer (s) .......................................... .................................................. .. Signature of the consumer (s) (only when notified on paper) .................................................. .................................................. ................................................

Date .........................................

 

(*) Delete as appropriate Exclusion of the right of withdrawal The right of revocation exists unless the parties have agreed otherwise.

 

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