Return & Exchange

For ease of reading, the following text uses only the male form for personal nouns. Nevertheless, the information refers to members of all genders.

 

Returns

 

If you are not satisfied with an ordered item, you can return it within a period of two weeks (calculated from the arrival of the goods) to us.

 

Excluded from this return policy are our products under the heading kokojoo Food.

 

Please contact us at return@kokojoo.com by stating the order number so that we can send you the appropriate return form and a shipping label. Please note that we only accept unworn, unwashed and non-soiled goods as returns. In addition, the articles are partially equipped with security seals. If the goods are damaged, dirty, washed or the security seal is damaged or missing, we are not obliged to take back the goods and refund the purchase price. In case of a return of the goods, the purchase price will be fully replaced. The original shipping costs will not be refunded. Your return will be free of charge.

 

Exchange

 

You have the possibility to convert items from your order into another size. To exchange items, enter your desired size in the return form.

 

Excluded from this exchange regulation, our products are under the category kokojoo Food.

 

Please contact us at exchange@kokojoo.com stating the order number so that we can send you the appropriate return form and a shipping label. Please note that we only accept unworn, unwashed and non-soiled goods as returns. In addition, the articles are partially equipped with security seals. If the goods are damaged, dirty, washed or the security seal damaged or missing, we are not obliged to take back the goods and exchange the goods. Upon receipt of your return, including the exchange request, you will be informed by email if the desired item is available and whether an exchange is possible.

 

Repayment deadlines

 

Once the return has been accepted (the items must be in perfect condition and the inside labels are intact), you will receive an email confirming that the amount will be credited in a few days. Please note that the credit on your credit card always depends on your financial institution.

 

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